Customer Service

Damascus Folding Knife is a Deep Discount online store. With our Low Overhead and the Power of the Internet, we are able to bring you Quality Products at the Lowest Prices. All of our products are new from the Manufacturer. They are the same products that you could pay more for elsewhere. We are a fast growing company that is continuously improving for More Selection, Better Customer Service and of course, Lower Prices. If you have any suggestions or or comment about our site, please contact us and let us know.

 Asked Questions Customer:

  • Why Should I Purchase From Damascus Folding Knife..?

 We have been in business since 1998 and were one of the first online sellers of custom knives. Largest Selection Our knives are NEW directly from the Damascus Folding Knife. We offer the largest selection of new custom knives and all of them are listed with photographs and full specifications. We keep our knives perfectly new, we do not display our knives at knife shows so as to prevent the knives from getting a traveled, worn and handled look. Our knives are also not handled at a store front nor are our knives sent back and forth to a photographger. Fastest Delivery Worldwide We stock all of our items we sell and ship 95% of all orders the same business day. We use Dhl  Express International shipping for guaranteed next day and two day delivery. You will be amazed how fast your item arrives. You can even Email Us anytime to place an order. Satisfaction Guarantee We guarantee that you will be satisfied with your knife purchase. If you are not satisfied, then return the item within 7 days of delivery in its original condition and packaging and we will refund the purchase price

  • Are Your Knives New ?

Yes, all of our knives are purchased new directly from the Damascus Knives Shop. We are proud of the fact that we purchase each knife we list from the artist Damascus Knives Shop. We invest our time AND money in each knife we list at Damascus Folding Knife

  •  I Am New Customer What Do You Recommend To Me ?

You have found the right place to start your collection. We recommend researching custom knives on our site, purchasing custom knife Books and reading the knife magazines (‘Blade’, ‘Knives Illustrated’ & ‘Tactical Knives’) to explore different knives. We would love to help you make a selection from our website by Email, our Email is info@damascusfoldingknife.com

  • What Do You Recommend for international shipping ?

We HIGHLY recommend that international customers, sign-up for professional Package Forwarding DHL. Shipping methods that are offered by the service include: DHL International  , EMS , Fedex and DHL. Their rates are extremely competitive and allow for full control of the shipment.

  • What Kind Of Payment To You Accept ?

Visa, Mastercard, Paypal. We also accept Bank Checks, Money Orders, Wire transfers and Western Union. For more information please visit Us Contact us

  • Do You Offer a layaway of payment plan ?

We require full payment before any knife is shipped.

  • is the knife pictured online available for immediate shipment?

Normally, yes it is. We strive to update our website on a daily basis with our current inventory. Please feel free to give us a  send us an e-mail if you would like to be completely sure a knife is in stock. We can ship the 7 Days business day your order is placed up Contact Us

  • What is a Custom Knife?

A custom knife is a term used to describe a handmade knife made by an individual Damascus Knives Shop.

  • Can i Use This Knife ? Is It Functional ?

All of the knives we sell can be used and are high quality functional cutting tools. Many people choose to reserve their custom knives for collectible or investment purposes.

  • What is Damascus Steel ?

Also called Pattern Welded Steel, is a combination of two or more steels forge-welded to create a unique pattern by a folding technique. After a damascus blade is finished, the surface of the damascus steel is treated with acid or blued to reveal the grain pattern of the steel layering process. Creating damascus steel has become its own form of cutlery art.

 

About Customer Services

We realize that great customer service is essential to success as an online  store.
We are here to help. We will return all email inquiries within 1-2 business day. It is our pledge to have the best customer service department in the business.

We Accept Special Orders 

If you are looking for a specific knife that is not on our web site, email us with a product description including any product number, color, style or material. We will send back a quote usually within one business day. We have access to all major knife brands.

Our Return Policy

We will accept any unused product in its original package for up to 7 days from the date of shipment. We will give a refund of the full product amount minus a 5% restocking fee. Shipping and Handling charges are non-refundable.

Privacy Policy

We do not share the information gathered through this web site with any 3rd party. All payment information is entered through a secure server with SSL encryption.

Terms Of Service

You must be 18 years of age or older to order. It is the purchasers responsibility to know their state and local laws pertaining to the merchandise for sale on this site.

Caution

The knives sold on this website are extremely sharp and must be handled with caution.

Ordering Questions

If you have questions about ordering, please Contact US 

Secure Online Ordering & Legal Disclaimer

You must be at least 18 years of age in order to purchase any knife from this site. Purchaser is responsible for compliance with all applicable laws and regulations and shall certify that he or she is not prohibited under any Federal, State, or local law and/ or by any court order from the purchase, acquisition or possession of knives. We will not ship any knives to New York City (Five Boroughs). By ordering, purchaser agrees that www.Damascusfoldingknife.com  LLC has no liability to the purchaser, or any person, whatsoever arising from any use or possession of purchase products. No warranty, representation or condition of any kind, express or implied (including no warranty of merchantability or of fitness) has been made and that none shall be implied by law.  When we ship internationally, any customs fees involved with the order will be paid by the purchaser; we will not be responsible or liable for any foreign delay, seizure or customs fees.